top of page

Shipping Policy

Ash Alley Studios – Shipping Policy
Effective Date: 6/14/2025

All merchandise orders are custom-made and fulfilled by Printful, a trusted third-party print-on-demand provider. The following shipping policy outlines important details regarding order processing, delivery, and responsibilities.

Order Processing & Fulfillment

  • All products are made-to-order. Fulfillment generally takes 2–5 business days before items are shipped.

  • Orders cannot be changed or canceled once sent to production. Please ensure all information is accurate before submitting your order.

  • You will receive an email confirmation with tracking details once your item is fulfilled and shipped.

Estimated Shipping Times

Shipping timelines begin after the order has been fulfilled.

RegionEstimated Delivery Time

USA3–7 business days

Canada5–10 business days

International7–20+ business days

Note: Delivery times are estimates provided by Printful and may be impacted by factors outside our control, such as carrier delays, customs, or high seasonal volume.

Shipping Locations

We currently ship to most countries worldwide. Shipping rates and applicable taxes are calculated at checkout and vary depending on the customer’s location and order size.

Lost, Stolen, or Damaged Packages

Ash Alley Studios is not responsible for lost, stolen, or delayed shipments once they have left Printful’s facility. If your tracking shows “Delivered” but you haven’t received the item, please contact your local carrier.

If your item arrives damaged or defective, contact us within 7 days at ashalleystudio@gmail.com with:

  • Your order number

  • Clear photos of the issue

  • A brief description of the problem

We will coordinate with Printful to resolve the issue with a replacement or refund if applicable.

Incorrect Shipping Info

Customers are responsible for providing accurate shipping information. If an order is returned due to an incorrect address or delivery failure, customers may be responsible for additional shipping fees to resend the item.

Customs, Duties & Taxes (International Orders)

For international customers, customs fees, VAT, and import taxes are not included in our product or shipping prices. These charges are the responsibility of the customer and are determined by the destination country.

Order Confirmation

By placing an order through Ash Alley Studios, you acknowledge that:

  • You’ve reviewed and accepted this policy

  • Your order will be fulfilled by Printful, a third-party service

  • Shipping timelines are estimated, not guaranteed

Liability & Limitation

Ash Alley Studios is not liable for:

  • Delays caused by shipping carriers or fulfillment partners

  • Lost, damaged, or stolen packages once shipped

  • Costs incurred due to incorrect shipping info or unclaimed deliveries

  • Customs charges for international deliveries

Customer Support

For help with your order, contact us at:

@ash_alley_studio

📧 ashalleystudio@gmail.com
📞 253-777-4889

bottom of page